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Contact

How Can We Help?


Whether you have questions about an outdoor kitchen, need guidance choosing a pergola, or want to check on an order, our team is ready to assist.

Most messages answered within 1 business day
Reach Us

Choose Your Preferred Channel


Email

support@lifebyelevare.com
Replies within 24 hours

Phone

(add business number here)
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions


How long does shipping take for outdoor furniture and kitchens?

Orders typically ship within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your order along the way.

Is shipping really free on my order?

Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size, and you will receive tracking information once your order is on its way.

What is your return policy for large outdoor items?

We want you to be completely satisfied with your purchase. If something is not quite right, please reach out to our team within the return window outlined in our Return Policy. We will walk you through the process and help make it as simple as possible.

Can I exchange my pergola or fire pit for a different model?

We handle exchanges on a case-by-case basis depending on the item and its condition. Contact us with your order number and the product you would like instead, and our team will let you know what options are available. We do our best to make every exchange smooth and straightforward.

What materials are your outdoor kitchens made from?

Our outdoor kitchens are constructed with weather-resistant materials designed for long-term outdoor use. Each product listing includes detailed specifications on materials, dimensions, and features. If you need more information about a specific model, send us a message and we will be happy to help.

How do I choose the right patio furniture set for my space?

Start by measuring your patio or deck area, then browse our collections with those dimensions in mind. Each product page lists exact measurements to help you plan. If you are still unsure, our team can offer recommendations based on your space and how you plan to use it.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Availability

Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You


Fast Response

Every message receives a thoughtful reply within one business day, often sooner during weekday hours.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption on every transaction.

Built To Last

Our outdoor products are designed with weather-resistant materials for years of reliable use on your patio or deck.

Free Shipping

Enjoy free shipping within the Continental U.S. on most orders, with tracking included on every shipment.